Public Capacity and Public Trust
Michael Lipsky worked at the Ford Foundation in 1965 and again in 1991 to 2003 in Governance and Public Policy.
From The American Prospect
Can we reverse the vicious circle of frustrated citizens denying state government adequate resources — and then resenting the lack of state services?
DIANNE STEWART AND MICHAEL LIPSKY | February 1, 2010
For 30 years we have witnessed a downward spiral of eroding public trust in government. While the federal government deals with the most momentous issues — national security, health reform, global climate change — state government has borne the brunt of a self-deepening tax revolt.
The fiscal noose imposed by tax and spending caps, now exacerbated by the recession, undermines states’ ability to raise necessary revenues. The process erodes state governments’ basic capacity to operate effectively — which further destroys public trust. This vicious circle diminishes the willingness of Americans to entrust government at any level with tackling challenges that call for decisive action or for planning and investment in the future.
As revenue collections decline due to the recession, states raise taxes or cut services to balance budgets. In hard times, reductions in public services are not only cruel but counterproductive — in a recession the economy requires not less but more public spending.
In the current crisis, government agencies cope by reducing staff, cutting hours of operation, closing local offices, increasing hurdles for service eligibility, and raising standards for what constitutes emergencies worthy of intervention. As they decimate university systems, health-care programs, public-education funding, and other essential services, the agencies reinforce the belief that states are incompetent.
The federal stimulus program enacted last year helped the states but made up only 30 percent to 40 percent of their budget shortfalls. A second round of federal support is far from certain. As this special report demonstrates, without further federal assistance, the prospect for the states is grim.
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For the most part, states are where policies become visible and people experience public programs directly. Frontline public services forge popular expectations of government. For example, state actions will determine the success of national health-care reform and will influence public opinion on the legitimacy of federal efforts to restore economic prosperity.
Yet few Americans grasp what state governments do, how they contribute to our country’s well-being, and how our federal system actually works. For instance, we educate our children through local governments required to meet state standards and aided with state and federal funds. If they attend college, most Americans receive higher education through state colleges and universities, which are financed with state funds; these costs are often supplemented through federal grants and student aid. Many of the critical programs that provide for people in need, particularly in hard times — Medicaid for low-income and disabled people, unemployment insurance, and the Temporary Assistance for Needy Families program — are state partnerships with the federal government.
Many might be surprised that the work force of state and local governments exceeds federal employment. At the last census (2002), 12.1 million people worked for the federal government, including military personnel and post-office workers, but 15.6 million worked for state and local governments.
As our research at De¯mos reveals, too many people now see government only as polarized politics or as an undifferentiated, ineffective bureaucracy. The public has lost touch with the ways the quality of life of communities depends on government. People have lost track of government’s role in long-term planning and as steward of schools, roads, police services, and other essential public facilities. Constructive responses to the fiscal crisis, if they are to emerge, will require reconstituting an understanding of the critical role of government and support for the public purposes it embodies.
The fiscal troubles of the states are unfolding in the context of a deeply embedded public distrust of government that has been engendered over decades by individuals actively hostile to government and by organizations that promote a small government, low-tax ideology. This past year the backlash against the bailout of financial institutions, the rejection of a public option in health-care reform, and the emergence of passionate “tea party” protests all bore witness to this distrust. At the state level, the manifestations were rampant. In the midst of the worst state fiscal crisis in decades, some state governors even found it politically expedient to refuse emergency federal-assistance funds in perverse appeals to anti-government sentiment.
Public-opinion polling confirms that trust in state government is related to its ongoing capacity to manage state affairs. According to the Gallup organization, in the 1990s, about two-thirds of Americans had at least a fair degree of confidence in their state’s ability to handle state problems. By the downturn of 2003, the last time states cut services drastically, this figure dipped to barely half. In 2009, public trust fell again, as all but two states experienced significant budget shortfalls
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This cycle of public distrust and government contraction can be broken. At stake is the viability of all levels of government in a time when effective and adequately resourced public structures are as crucial as ever. Over the last five years, De¯mos has sponsored research and engaged with state partners in extensive field work across the country to develop strategies to break this cycle. This work suggests several steps that can begin to create a more constructive climate.
First, elected and appointed officials, as well as prominent civic and nonprofit leaders, need to promote a positive view of the mission and purpose of the public sector and offer a vision of the government to which we should aspire. For example, in his speech to Congress on health-insurance reform, President Barack Obama modeled a balanced approach that recognized government’s necessary role: “Our predecessors understood … that the danger of too much government is matched by the perils of too little; that without the leavening hand of wise policy, markets can crash, monopolies can stifle competition, the vulnerable can be exploited.” At every opportunity, we must make visible the essential roles that government is uniquely positioned to fulfill and which cannot be adequately undertaken by individuals or by private institutions.
Second, leaders can help citizens understand public systems and structures and the taxes that support them as necessary means to achieve the common good. Years of conservative rhetoric have ingrained in our national psyche the idea that the public good is best served by the dogged pursuit of private interest and that taxes merely deprive individuals and companies of their own money. While campaigning successfully to be governor of Massachusetts, Deval Patrick turned an opponent’s demand to “give back” taxpayers’ money into an appeal to people’s innate sense of community. “It is their money,” he declared during a debate, “but it’s also their broken road. And it’s their overcrowded school. It’s their broken neighborhood and broken neighbor. … It’s not this idea that people earn what they earn and have no responsibility for the Commonwealth. We have a responsibility, in addition to personal responsibility, to take charge of shared responsibility.”
Third, in seeking public support for government initiatives, we can rekindle Americans’ sense of citizenship and community. As a practical matter, this approach broadens the constituency for the initiative. In Wisconsin, advocates canvassing for a local tax measure realized in the midst of their campaign that they were not making headway and switched tactics to talk with voters about quality of life and the need to come together for the good of their community. In winning a surprising victory, they attributed success to the increased receptivity of voters to this new approach. Similar stories are told by leaders in other states, including those in Massachusetts and North Carolina.
Finally, it’s possible to cultivate public confidence that government can be a mechanism for pragmatic problem-solving to achieve a secure and prosperous future. Our research indicates that when this image is evoked, Americans are much more likely to have a constructive view of government and are more inclined to support specific progressive policies. Candidates and organizations whose policy goals require state revenues and depend upon effective government action should offer an aspirational picture of how adequately funded and competently managed public systems can serve people’s needs.
The state fiscal crisis is the front line of this struggle. State governments, no less than the banking system, are too important to fail. States’ ability to weather the fiscal storms, while also cultivating support for their public missions and the revenues necessary to fund them, will either help redeem the case for the role of government — or further undermine support for the public sector.
Dianne Stewart, the program director of Public Works, is a veteran of state government and advocacy on issues affecting low-income families.
Michael Lipsky, a political scientist, is senior program director at Public Works, a Program of Demos. He is the co-author of Commission Politics: The Processing of Racial Crisis in America.


One Comment »
We cannot accept or support the reconstruction of slums or anything like it. I agree with the four guidelines Ms Lockhart offers.They will take time. There are urgent measures to address before tackling the results of years of ineffective government and piecemeal assistance via the steps you laid out. Yet the way immediate needs are addressed can set the stage for longer term actions in Haiti.
I am copying below an email I sent to a friend and colleague, Lou Lucke, who is coordinating USA’s emergency food and other assistance at present in Port au Prince regarding what must be accomplished in the next 6 months to set up live-able tent cities that contain the elements of future permanent communities that are indeed better.
Ambassador Louis Lucke
Port au Prince
Hi Lou.
Am I glad to see you involved! (per Washington Post article today Jan. 31). I have been fretting about what happens after the emergency health and nutrition needs are addressed.
I was in the DR many years ago(mid 60’s) workng with the O.A.S. when a hurricane destroyed many houses in a community in the southwest of the country. Reconstruction was a disaster too. The money was wasted on a handful of nice middle class homes. They could have made the same financial support and materials available to hundreds of families for each to build one hardened core structure..bathroom and adjoining storage area for instance.. and then in a second phase provide the families with materials, design and help to add on to the core structure, using their own labor and according to their needs and the site characteristics.
I would like to offer some suggestions about the work that must follow the urgent survival support actions you are coordinating…namely the creation of liveable, temporary tent cities before the rains and the hurricane season set in, that is between now and July or August. These tent cities are likely to be inhabited for a least a year and probably two years, given the imperative to reconstruct homes and buildings so that they are resistant to earthquakes as well as hurricanes.
Reconstruction will take several years in Port au Prince and other cities with major destruction.
Rebuilt structures and neighborhoods need to be hurricane proof to the extent feasible and resistant to earthquakes. Reconstruction needs to be be preceded by planning and infrastructure for sustainable, efficient, live-able urban livelihoods.
We need to embed green technologies into the reconstruction process: Solar energy capture and energy conservation. Photovoltaics, water heating, external move-able louvers to shade building facades, building design that facilitates cooling via air flow. Rain water capture from roof tops and cisterns. Grey water diversion to nearby agricultural fields or gardens. Recycling of urban organic wastes (excepting human and hospital wastes). Recycling and/or reuse of metals, plastics, cardboard, etc. etc. There is much we have learned. Pathways for pedestrians and bicycles apart from roadways. Parks. Playgrounds.
Petionville and other such unplanned communities probably did not have a sewerage system. These should be built along with an improved potable water treatment and distribution system. And storm sewers.
Reconstrcution along these lines will take several years to plan, organize and implement. We cannot accept or support the reconstruction of slums.
Meanwhile in the tent cities, there will be a need to provide for shelter in case of severe weather and hurricanes. Tents will not withstand hurricanes. They can shelter from heavy rains but not high winds. With luck there will only be rains. Of course, tents will need platforms to raise them above the ground during the rainy season and tent cities must have storm water evacuation in place…a system of ditches at the minimum.
My suggestion is to build hurricane proof facilities in the tent cities using modular construction methods. In case of a severe storm or hurricane people could take refuge in these structures. They could include primary schools, primary health care facilities, storage facilities, structures that house community administrative work and meeting rooms/places of worship, community washing and bathing facilities, community latrines. These structures will facilitate the provision of needed community services and governance. They should be equipped with the green technologies listed above. These structures should be designed to be dis-assembled and moved to a permanent location in the communities and areas that are to be re-built once the infrastructure is ready.
The tent cities will need the different functions of these modular structures, just as will the eventually reconstructed neighborhoods which could ‘inherit’ them. They would provide the displaced, homeless dwellers of the tent cities with a tangible bridge to the future.
Who can design and spec out these structures?
I couldn’t find much online about modular construction using Google.
Architects for Humanity was already working in Haiti on a few structures. I would send an appeal for suggestions and assistance to them as well as faculties of architecture and architects associations in the USA, Puerto Rico, and Central America.
The US building industry is in a slump,notably in Florida. They should be challenged to come up with designs and methods to use both US and Haitian talent, materials, labor. Modules could be built in Haiti.
Participants in the annual Department of Energy’s Solar Decathalon should be contacted. One entry from Texas in last summer’s decathalon focused on using local materials suited to the Gulf Coast climate.
An online planning process should begin ASAP to establish the specifications for the different kinds of modular structures. Identify a lead entity for each kind of structure. For instance for neighborhood primary care facilities get Medicins sans Frontiers involved in establishing specs. Neighborhood Primary care facilities would include pediatric as well as adult women and men care, treatment of basic illnesses and simple wounds, basic diagnostics and dispensing of medicine. Requirements for exam rooms, provider offices, waiting/reception rooms, power, water, waste disposal, storage, etc. Preference for green technologies.
Human waste could be dealt with using the clivus multrum composting toilet technology that the US and State park services have installed in various locations, including on the George Washington Memorial Parkway, not far from where we live. (Clivus multrum is a Swedish invention by the way). And there is the successful use in India of treating human waste in bio-digesters that generate methane gas for cooking and yield, eventually, excellent compost.
Let me know if and/or how I might be able to advance these ideas. My hope is that better minds than mine have already figured this out and it’s already underway.
All the best to you and and Joy and may your work be blessed,
Peter